Terms

Terms & Conditions: UPark Plus

1. Introduction

1.1. These Terms and Conditions (Terms) constitute a legally binding agreement between The Corporation of the City of Adelaide (UPark, we or us) and you (and, if applicable, any person or entity on whose behalf you are using this website or who uses your UPark Plus Credentials to park a vehicle) (collectively, you).

1.2. By using the UPark website and completing the registration process to set up a Customer Account and purchasing or using UPark products you acknowledge that you have read and understood, and agree to be bound by:

• 1.2.1.1. these Terms and Conditions;
• 1.2.1.2. the Conditions of Entry (which are displayed at the entrance of each Car Park and published on our website); and
• 1.2.1.3. our Privacy Policy (collectively the Terms and Conditions).

1.3. These Terms and Conditions are in effect while you are using the UPark website and/or use your UPark Plus -Credentials to enter a UPark Car Park and park.

1.4. These Terms and Conditions apply to you if you are a Business, Corporation or any other legal entity and an Authorised Representative creates a Customer Account in your name. In doing so, that individual (your Authorised representative) is representing to UPark that they are authorised to accept the Terms and Conditions and you will be bound by them. We will rely on that authority in providing the relevant parking products to you. 

1.5. These Terms and Conditions apply to you if you are the account holder or a person using the UPark Plus products (the driver or Parker) with the authorisation of the account holder. You as the account holder must ensure that all Parkers comply with the Terms and Conditions and you are liable in the event of any breach by a Parker, even if UPark has a right to claim against a Parker.

1.6. We may vary these Terms at any time, without notice, by displaying the amended Terms on the Website. You should review the Terms each time before using UPark Plus to park.

2. Registering and Use of a Customer Account

2.1. The UPark Plus services can be accessed using the UPark website: https://upark.com.au

• 2.1.1. To use and access UPark Plus products on the UPark website, you will need to register for a Customer Account, using a unique email address and password.
• 2.1.1.1. We will issue a confirmation email if your application to register a Customer Account to use the relevant UPark Plus products is successful.
• 2.1.1.2. Your Customer Account is unique to you and cannot be transferred.
• 2.1.1.3. It is your responsibility to ensure your username and password are always kept secure and confidential. We will not be responsible for any unauthorised use.
• 2.1.1.4. You will be issued with one or more unique UPark Plus Card or other UPark Plus Credentials or you may nominate Vehicle Licence Plate(s) which to enable access to UPark car parks in accordance with the parking product permissions set on your Customer Account.
• 2.1.1.5. You are responsible for safe custody of the UPark Plus Card or other UPark Plus Credentials and for any fees incurred as a result of the use of the UPark Plus Credentials by you and each Parker whether the use was authorised or unauthorised or known to you or the Parker.
• 2.1.1.6. Should a UPark Plus Card or other UPark Plus Credentials be lost or stolen, you must update promptly by logging in to your account and following the cancellation and replacement process. We are not liable for any unauthorised use resulting from a lost or stolen UPark Plus card, out of date licence plate, or lost or stolen phone. 
• 2.1.1.7. You should log in and update your UPark Plus account immediately should there be any change to the Vehicle Registration Number you have nominated.
• 2.1.1.7. Each UPark Plus Card and the associated intellectual property is and remains the property of UPark.

2.2. We reserve the right to reject your application to register for a Customer Account or to purchase a specific parking product. We also reserve the right to revoke your right to use a Customer Account at any time.

2.3. You can manage your Customer Account using the self-service features including to: 

• 2.3.1. apply for products or request to cancel a product on your account; 
• 2.3.2. request additional UPark Plus Cards or cancel a UPark Plus Card;
• 2.3.3. request UPark resend or reissue QR codes or other credentials as required.
• 2.3.4. update your Customer Account details; 
• 2.3.5. update your nominated credit or debit card for the account; and
• 2.3.6. view your transaction history including UPark Plus parking access events, payments and invoices (for applicable products).

3. UPark Plus Products and Parking Services

3.1. UPark Plus Casual Parking entitles you to:

• 3.1.1. Park in any Casual Parking Bay available in the Car Park. You / the Parker must not park in bays marked ‘Reserved’. 
• 3.1.2. Enter and exit the Car Park using the UPark Plus Credentials provided, no ticket is necessary. Taking a ticket at the entry will prevent you / the Parker from using UPark Plus to exit and you must pay the ticket fee by cash, credit or debit card including digital payments.

3.2. Monthly Reserved Parking entitles you to: 

• 3.2.1. Monthly access to a specific bay at your selected Car Park, unless an authorised person directs you to another site. 
• 3.2.2. Your selected Car Park, specific Bay Number and Start Date will be confirmed to you in the Schedule contained in the UPark Plus Account Activation notification that we send you by email.
• 3.2.3. If you park in other spaces without permission, we may terminate the Contract immediately and without refunding any of the Fee to you.
• 3.2.4. Enter and exit the Car Park using the UPark Plus Credentials provided. The Car Park can be used 24 hours a day 7 days a week.
• 3.2.5. We have the right to alter the hours of operation of any car park temporarily without prior notice.

3.3. Monthly Unallocated Parking entitles you to: 

• 3.3.1. Monthly access to any vacant non-reserved bay at your selected Car Park. In the event that a bay is not available, an authorised person may direct you to another site. While car park bay counters are managed to ensure optimal availability, please note that bays may not be available at all times.
• 3.3.2. Your Car Park and Start Date will be confirmed to you in the Schedule contained in the UPark Plus Account Activation notification that we send you by email.
• 3.3.3. If you park in a reserved space without permission we may terminate the Contract immediately and without refunding any of the Fee to you.
• 3.3.4. Enter and exit the Car Park using the UPark Plus Credentials provided. The Car Park can be used 24 hours a day 7 days a week.
• 3.3.5. We have the right to alter the hours of operation of any Car Park temporarily without prior notice.

3.4. You can have Monthly Reserved or Monthly Unallocated Parking and Casual Parking activated on your UPark Plus account. This is the default arrangement when you purchase a Monthly Reserved or Monthly Unallocated Bay. If so, the use of these products will apply in a specific order at the Car Park where you have the Monthly Reserved or Monthly Unallocated Parking product. This will apply as follows:

• 3.4.1. If a Customer has more than one UPark Plus Card or multiple Credentials (such as QR code or Vehicle Licence Plate) issued and a single Monthly Reserved or Monthly Unallocated bay, the UPark Plus Card or Credential that first enters the Car Park will be deemed to be the Parker using that Monthly Reserved or Monthly Unreserved bay. If a second UPark Plus Card or Credential then enters the car park and the first card or credential has not exited, the visit of the second card or credential is deemed to be a Casual Parking transaction and a Casual Parking Fee will apply. 
• 3.4.2. The approach in 3.4.1 shall also apply where a Customer has multiple Monthly Reserved or Monthly Unallocated bays and the number of Parkers entering the Car Park on the UPark Plus Account access cards or other credentials exceeds the number of Monthly Reserved or Monthly Unallocated bays at that Car Park.
• 3.4.3. You can elect to cancel Casual Parking at a specific car park, such as the Car Park where you have Monthly Reserved or Monthly Unallocated bays (only). If so, you can retain Casual Parking capability at all other UParks.

3.5 On your Customer Account you may have multiple UPark Plus Credentials per Parker and if so, these credentials are linked to facilitate a single parking visit only at any one time. For example, if a Parker enters the car park using their Licence Plate, a second entry on the UPark Plus Card or other UPark Plus Credential linked to that Licence Plate is not permitted. A second Parker on the same Customer Account, using a different Licence Plate or UPark Plus Credentials can enter and will generate a separate parking event.

4. Payment and Fees 

4.1. For credit or debit card customers when using UPark Plus, you agree to:

• 4.1.1. nominate a credit or debit card as part of registration for your Customer Account (nominated credit or debit card) and ensure that the credit or debit card details which you provide remain correct, valid and current at all times during your use of UPark Plus;
• 4.1.2. update your nominated credit or debit card details via the website should these details change or should your credit or debit card be cancelled, altered, suspended or expire; and
• 4.1.3. ensure that there are sufficient clear funds/credit available on your nominated credit or debit card to meet your payment obligations under these Terms and Conditions. We are not liable for any fees charged by your financial institution.
• 4.1.4. Authorise UPark to debit your Nominated Credit or debit card for the applicable Casual Parking Fees incurred by any active UPark Plus Card or other UPark Plus Credentials on your Customer Account, Monthly Parking fees, or other applicable fees;
• 4.1.5. Authorise your financial institution to release information to UPark to verify the details of your Nominated Credit or debit card.

4.2. For customers approved by UPark to pay invoices by EFT (Electronic Funds Transfer) you agree:

• 4.2.1. To pay invoices for the applicable Casual Parking Fees incurred by any active UPark Plus Card, Vehicle Licence Plate or other UPark Plus Credentials on your Customer Account, Monthly Parking fees, or other applicable fees to the bank account nominated by UPark on our invoice.
• 4.2.2. Eligibility for a customer to pay via EFT is at the discretion of UPark.

4.3. You agree to:

• 4.3.1. Special Offer Pricing for Casual Parking will be shown on the UPark website at upark.com.au/upark-plus-specials. We may vary this pricing at any time by amending this pricing on the UPark website. We may also email your provided email address to advise you of amendments. You should ensure your contact details are kept updated and review the special offer pricing on the website each time before you use UPark Plus.
• 4.3.2. Monthly Parking fees for Reserved and Unallocated Parking are specified in the Bay price section of the Schedule in the UPark Plus Account Activation notice that we send you or as amended by UPark from time to time and notified to you.
• 4.3.3. Authorise UPark to record and use the information in accordance with the Privacy Policy.
• 4.3.4. Acknowledge and agree that the Customer has no right to any interest earned on the balance or any deposit held by UPark.
• 4.3.5 The credit or debit card payment gateway service for the UPark Plus products is provided by UPark’s contractor. Your nominated credit or debit card details will be stored and retained by UPark’s contractor for your future transactions in accordance with the Payment Card Industry Data Security Standard. You can manage your nominated credit or debit card information by logging into your account, going to the "Modify Account " section and editing your “Payment Details”.
• 4.3.6 Where a capped rate fee applies, unless stated otherwise, capped rate is the maximum charged for each visit were you enter and exit on the same day. If you exit and re-enter the same, or another, car park, you will be charged again.

4.5. If there is insufficient credit or debit available in a nominated credit or debit card to meet your payment obligations under these Terms and Conditions, or your nominated credit or debit card is declined, you may be charged additional fees and charges and/or interest by your financial institution and your Customer Account may be suspended. If your Customer Account is suspended, you may be prevented from leaving the UPark Car Park and you will be required to pay any applicable Casual Parking Fees at a pay station or exit before exiting the UPark Car Park. We may elect to cancel the Customer Account in the event that the nominated credit or debit card is repeatedly declined. We are not liable for any fees charged by your financial institution.

4.6. If your nominated credit or debit card expires and you enter the Car Park using a UPark Plus Credential you will need to pay another way at the Pay Station or Exit before you leave the UPark Car Park. You will need to pay another way until such time as you update your Customer Account with a valid credit or debit card including digital payments.

4.7. The fees are due and payable as follows: 

• 4.7.1. Casual Pay as you Go (PAYG) fees are payable at the time of completion of the parking transaction and UPark will process payment at the exit from the car park.
• 4.7.2. Casual Pay Later fees are payable immediately upon invoice and UPark will process payment to your nominated credit or debit card via direct debit upon issue of the invoice.
• 4.7.3. Monthly Parking fees are payable immediately upon invoice and payment will be processed to your nominated credit or debit card unless you are an approved EFT customer.
• 4.7.4. Invoices for customers that we approve for payment by EFT (Electronic Funds Transfer) are due and payable 14 days from the date of invoice.
• 4.7.5. Failure to pay the fees when due may result in your access to the car park being suspended or cancelled.

4.8. Eligibility for Pay Later products is at the discretion of UPark.

4.9. Monthly Parking charges and Casual Pay Later charges will be invoiced on the first of each month or if part-month charges will apply for Reserved and Unallocated products, the following will apply: 

• 4.9.1. If you purchase a new Monthly Reserved or Unallocated product commencing part way through the month the charges for the period from the start date to the end of the calendar month will be calculated on a pro-rata basis and:
• 4.9.1.1. Credit or debit card customers will be invoiced and payment deducted from the Account Credit on the Start Date; or 
• 4.9.1.2. Approved EFT customers will be invoiced on the first of the next month for payment in accordance with Section 4.6.

4.9.2. If you cancel a Monthly Reserved or Unallocated product and the Cancellation Effective Date is part way through the next month we will invoice you for the full month parking fee and on the Cancellation Effective Date we will return the amount paid to us for the days from the Cancellation Effective Date to end of the month. The amount of the parking fee returned to you will be calculated on a pro rata basis and:

• 4.9.2.1. For credit or debit card customers we will refund the nominated Credit or debit card; or
• 4.9.2.2. For approved EFT customers we will issue a credit to be taken up against future charges. Or in the event that all products are cancelled and the account is to be closed then a refund will be issued within 14 days of the closure date.

5. Cancellation and Termination 

5.1. You may elect to cancel your UPark Plus product(s) via your Customer Account using the online process. Notice periods apply for the cancellation of Monthly Parking products.

• 5.1.1. You may cancel the Casual Parking product on your account without notice.
• 5.1.2. You may cancel Monthly Parking products, including Reserved and Unallocated products at any time by giving UPark one month’s notice using the online process and nominating the cancellation date. If you do not provide a cancellation date your nominated credit or debit card will continue to be charged on a monthly basis. We are not liable for any fees as a result of you not providing a cancellation date.
• 5.1.3. We will notify you by email when your cancellation request has been processed for your Monthly Parking product and will confirm the Cancellation effective date. Your UPark Plus Credentials will provide access to the product until this date.

5.3. We may elect to cancel the parking services at any time due to your non-compliance with the Terms and Conditions or at our discretion.

5.4. We may be unable to provide you with the services in some circumstances. 

• 5.4.1. If we are unable to provide you with the relevant parking services we will attempt to provide you with a suitable alternative or refund the applicable amount of the relevant parking fee charged to you. 
• 5.4.2. The limit of UPark’s liability is the amount of the parking charge. UPark is not liable for any loss or damages suffered by any person as a result of UPark cancelling or being unable to provide the parking services.

5.5. If applicable, we will charge any additional fees such as a UPark administrative, processing or other fees and charges to your nominated credit or debit card or invoice you for payment in accordance with these terms.

6. Access and Security

6.1. Allocation of UPark Plus Card or UPark Plus Credentials:

• 6.1.1. We will supply UPark Plus Credentials, such as a UPark Plus Card(s), QR(s) codes or we will record your nominated Vehicle Licence Plate(s) for you to enter and exit the UPark Car Park. To gain entry or to exit the Car Park, the UPark Plus Credentials must be produced and scanned.
• 6.1.2. You are responsible for keeping the UPark Plus Card or other UPark Plus Credentials secure and must notify us immediately if they are lost or stolen by logging in to your Customer Account and following the online cancellation and replacement process. You are responsible for any parking fees incurred on the UPark Plus Credentials until such time that you cancel them.
• 6.1.3. If there has been unauthorised use of your Customer Account as a result of circumstances beyond your control (such as hacking or fraudulent duplication of your UPark Plus Credentials, but not including loss or theft of UPark Plus Credentials or disclosure of your username and password), we may at our discretion refund to you some or all amounts incurred as a result of that unauthorised use. You agree to provide any evidence or information we may reasonably request regarding any suspected unauthorised use of your Customer Account.

6.2. We are entitled to deny a holder of UPark Plus Credentials access to the car park for any reason at any time. 

6.3. Regardless of any request you may make to the contrary, we may remove any vehicle left within the car park in contravention of these Terms and Conditions or any other applicable terms and conditions. 

6.4. You must comply with the reasonable instructions of UPark staff in accessing UPark’s premises, information technology systems and/or other UPark controlled infrastructure and equipment.

6.5. You the account holder or any person using the UPark Plus Credentials to park must comply with the Conditions of Entry displayed in the car park.

7. Your information

7.1. Nothing in these terms and conditions or the agreement between you and UPark creates or will be construed as creating any tenancy or conferring any interest on you by way of lease or otherwise in the car park or any part of it.

8. Your information

8.1. Any information you provide in connection with your Customer Account registration must be accurate and complete. 

8.2. You must advise us if any of the information you have provided to us changes. To do so you must log in to your Customer Account and modify the relevant account details. 

9. Promotional, Marketing and Publicity

9.1. As a Customer you consent to UPark sending you electronic messages and emails regarding any promotional, marketing and publicity activities that we may offer.

9.2. You may unsubscribe from receiving any promotional, marketing and publicity related communications by following the unsubscribe directions provided in the messages or by updating your Customer Account settings online.

11. Privacy

11.1. Your Personal information (as defined in our Privacy Policy) will be managed in accordance with our Privacy Policy.

11.2. We are not subject to the Privacy Act but we are committed to protecting your privacy. We collect Personal Information to carry out our functions to provide and market our services. We may disclose that information to our suppliers, contractor and advisors who assist us in these activities.

11.3. If you do not provide us with any Personal Information we may request from you, we may not be able to carry out our functions, provide you with our services or otherwise assist you.

11.4. We will usually not provide Personal Information to overseas recipients without consent unless required or authorised by law.

11.5. Our Privacy Policy contains information about how you may access or correct information we hold about you, how you can complain about a breach of privacy and how we will deal with such complaints. You have the right to make a written request that any personal information held by us concerning you is deleted or destroyed. Your request will be reviewed in accordance with relevant laws and business requirements.

11.6. While we take suitable organisational and technical measures to safeguard the data you provide upon registration, there is never guaranteed security of transmission over the internet. Therefore, please note that we are unable to guarantee the security of any data you transfer through the internet to us.

12. No safe custody or liability

12.1. No employee, agent or contractor of UPark has authority to accept any goods for safe custody and UPark will not be liable in any case for any loss or damage to any article alleged to have been left with UPark or any employee, agent of contractor for safe custody regardless of how that loss or damage is caused.

12.2. UPark is not liable for the loss of or any damage to any vehicle, accessories, contents or articles left with UPark for safe custody, whether the loss of or damage arises from negligence, theft or any other cause.

12.3. UPark is not liable for any loss you suffer arising out of or in any way connected to the provision of parking by UPark (whether arising from negligence or otherwise) including, without limitation, any change to the services set out in these Terms and Conditions or inaccuracies or errors in any information related to parking, services or pricing.

12.4. You acknowledge and agree that you are solely responsible for the safe parking of your vehicle in the Car Park and that your vehicle is switched off, the ignition keys are removed, and the vehicle is securely locked.

13. Risk

13.1. To the extent the law permits, we are not liable for the loss of, or any damage to, vehicles, accessories, contents or other property while in the Car Park or otherwise on UPark premises, whether the loss or damage arises from theft, negligence, collision or any other cause. We will not be liable for release of the vehicle to any person, whether or not that person has authority to possess it. You acknowledge and agree that no employee, contractor or agent of UPark has authority to accept any goods for safe custody. You use the Car Park and leave the vehicle at your own risk.

13.2. We may remove any vehicle left in the Car Park in contravention of these Terms.

14. Liability

14.1. To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied by statute, custom or the common law are excluded from these Terms and Conditions.

14.2. If a supply under these terms is a supply of goods or services to a consumer within the meaning of the Australian Consumer Law (ACL), nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability which cannot be excluded. However, to the extent that the ACL permits us to limit our liability, our liability will be limited to:

• 14.2.1. in the case of services, the cost of supplying the services again or payment of the cost of having the services supplied again; and
• 14.2.2. in the case of goods, the cost of replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

14.3. Subject to clauses 14.1 and 14.2, our liability and that of our related entities will be limited to the amount of the Casual Parking Fee paid by you.

14.4. Under no circumstances are we liable for any incidental, special, indirect, consequential or punitive loss or damage of any character, including any lost profits, lost opportunity or loss of reputation. In addition we will not be liable to you for any part of any cost, expense, loss or damage suffered by you which is:

• 14.4.1. caused by your acts or omissions or the acts or omissions of other users of the Car Park; or
• 14.4.2. otherwise in excess of what an ordinary person in a like situation would suffer, or which is caused by circumstances unique to your situation.

14.5. You indemnify us and our related entities against all losses, damages, costs, expenses and liabilities (including without limitation legal fees and disbursements) incurred as a result, directly or indirectly, of:

• 14.5.1. any breach of these Terms and Conditions or law;
• 14.5.2. any death, illness or personal injury to any person or any damage to any real or personal property directly or indirectly caused or contributed to by any wilful, malicious, unlawful or negligent act or omission; or
• 14.5.3. the unsafe or illegal operation of a Vehicle by you, except to the extent that any negligent act or omission by us contributed to the cost, expense, loss or damage.

15. Notices

15.1. Where applicable any notice, approval or consent relating to these Terms and Conditions or the agreement between UPark and the Customer may be given by logging in to your Customer Account and following the directions provided in the UPark website.

15.2. Unless otherwise set out in these Terms and Conditions, any notice, approval, consent or other communication relating to these Terms and Conditions or the agreement between UPark and the Customer will be sent by electronic mail to the other party’s address. For the giving of Notice, your email address is the email address supplied by you in your user Customer Account and UPark’s email address is [email protected]

16. Contact us

16.1. Please do not hesitate to send us any queries, comments or requests for information you may have regarding these Terms and Conditions by email at [email protected]

17. General

17.1. Unless the context requires otherwise:

• 17.1.1. any reference to the Customer Account, Customer, the User or UPark includes that party, its successors, legal representatives, authorised persons and permitted assigns.
• 17.1.2. a reference to a person includes an individual, corporation, partnership, association a governmental body and any other entity; and
• 17.1.3. words importing the singular include the plural and vice versa.

17.2. Unless otherwise provided, we may in our discretion give (conditionally or unconditionally) or withhold any approval or consent under these Conditions.

17.3. You must not assign or otherwise deal with these Conditions or any right or obligation under these Conditions without our written consent.

17.4. These Conditions cover the entire agreement and understanding between you and us with respect to your use of the UPark website and supersede any prior agreement or understanding.

17.5. If there is any conflict between anything in these Conditions and anything else on the UPark website, these Conditions prevail.

17.6. A waiver of a provision of or right under these Conditions by us must be in writing signed by us and is effective only to the extent set out in the written waiver.

17.7. The failure, delay, relaxation or indulgence in exercising a power or right under these Conditions is not a waiver of that power or right.

17.8. An exercise of a power or right under these Conditions does not preclude a further exercise of it or the exercise of another right or power.

17.9. Any indemnity or release in these Conditions survives termination of access to the UPark website. Any other provision in these Conditions intended to do so, survives the suspension or termination of access to the UPark website.

17.10. The validity and interpretation of these Conditions are governed by the laws of South Australia. Any dispute in connection with these Conditions is subject to the exclusive jurisdiction of the courts of South Australia.

18. Definitions

In these Conditions, unless the context otherwise requires:

18.1. ‘‘Authorised Representative’ means the individual that is the authorised representative of the Business, Corporation or any other legal entity in which name the Customer Account is created. When an individual provides the business, company or entity details to create or modify the Customer Account or to make product selections or to accept the Terms and Conditions they are representing to us that they have the authority to bind the Business, Corporation or any other legal entity to the Terms and Conditions.

18.2. ‘Car Park’ means a UPark car park in the City of Adelaide.

18.3. ‘Casual Parking Bay’ means a parking bay inside the Car Park that is not marked ‘RESERVED’.

18.4. ‘Casual Parking Fee’ means the fee calculated based on the casual parking rates as displayed in the UPark car park for the length of your stay unless Special Offer Pricing applies.

18.5. ‘Conditions of Entry’ means the UPark Conditions of Entry as updated from time to time and published on the website: www.upark.com.au and displayed at the car park.

18.6. ‘nominated credit or debit card’ means the valid credit or debit card you provide and record in your Customer Account that is accepted by UPark for payment of any relevant fees and charges.

18.7. ‘Customer’ can be defined as the Individual, Business, Corporation (or legal entity) named in the Customer Account, the parker or user.

18.8. ‘Customer Account’ means the account containing your details set up via the UPark website and used to apply for and/or purchase UPark Plus products.

18.9. ‘Parker or User’ means the person using the UPark Plus Credentials to enter the carpark and park a vehicle or the person using the online Customer Account if this person is not one and the same as the Customer.

18.10. ‘Personal Information’ has the meaning set out in the Privacy Act. We are not subject to the Privacy Act but are committed to protecting your privacy.

18.11. ‘Privacy Policy’ means the City of Adelaide Privacy Policy as updated from time to time and published on the website: www.cityofadelaide.com.au/privacy

18.12. ‘Special Offer Pricing’ means any discount or promotion applicable to the UPark Plus Customer Account, including UPark Plus discounted prices published on the UPark website.

18.13. ‘UPark’ and references to ‘we’ or ‘our’ means the UPark business unit of the Corporation of the City of Adelaide (ABN 20 903 762 572).

18.14. 'UPark Plus' means a suite of products and parking services offered by UPark.

‘UPark Plus Credentials’ means the access card, QR code or other access media issued by UPark for you to access the UPark car park(s) and use UPark products and/or the vehicle licence plate(s) that you nominate in your Customer Account for this purpose.

18.15. ‘UPark website’ means www.upark.com.au and the online platform that permits you to create a Customer Account, access and manage this account and purchase UPark products.

18.16. ‘Vehicle’ means any motor vehicle specified or for the purpose of your registration, and any other motor vehicle in respect of which the UPark product is used.

19. Interpretation

In these Conditions, unless the context otherwise requires:

19.1. headings do not affect interpretation;

19.2. singular includes plural and plural includes singular;

19.3. words of one gender include any gender;

19.4. a reference to a party includes its employees, officers, contractors, executors, administrators, successors and permitted agents and assigns;

19.5. a reference to a person includes an individual, partnership, corporation, association, government body and any other entity;

19.6. a reference to legislation includes any amendment to it, any legislation substituted for it, and any subordinate legislation made under it;

19.7. a provision is not to be construed against us only because we prepared it;

19.8. an unenforceable provision or part of a provision may be severed, and the remainder of these Conditions continues in force, unless this would materially change the intended effect of these Conditions; and

19.9. the meaning of general words is not limited by specific examples introduced by ‘including’, ‘for example’ or similar expressions.

UPark Accessibility Pass Terms & Conditions

1. To qualify for a UPark Accessibility Pass you must hold a current Australian Disability Parking Permit and provide a copy to UPark with your online application. You must notify us if your Disability Parking Permit is terminated.

2. To hold a UPark Accessibility Pass you must have an active UPark Plus Account and provide a valid credit or debit card to pay any applicable parking fees over and above the FREE allocation provided by your pass. All other UPark Plus terms and conditions apply. Click here for full UPark Plus T&C's.

3. The UPark Accessibility Pass benefits are not transferable and only apply to one card.

4. Your UPark Accessibility Pass will expire when your Disability Parking Permit expires. To renew an expired UPark Accessibility Pass you must provide a copy of your new/current Disability Parking Permit using the online process.

5. Your UPark Accessibility Pass will entitle you to two (2) hours free parking per visit for a maximum of fifty-two (52) visits in any twelve (12) month period. This entitlement will automatically refresh at the commencement of the next twelve (12) month period provided your Disability Parking Permit is still current.

6. If you stay for two hours or less for an eligible discount parking visit no fee will apply and your credit or debit card will not be charged.

7. If you stay longer than the two hours of free parking, UPark will charge the relevant parking fee to the UPark Plus account credit or debit card including digital payments upon exit.

8. If all the fifty-two (52) visits are used in the applicable twelve (12) month period, the UPark Plus Card can continue to be used and the standard UPark Plus casual parking fees will apply.

9. If you stay less than two hours in a free parking visit, the balance is not carried forward as a credit and the visit is counted as one of the fifty-two eligible visits.

10. Your UPark Accessibility Pass discount will take precedence over any other UPark Plus casual parking prices, including promotions and discounts that may be offered by UPark from time to time.

11. The Accessibility Pass Parker must have the UPark Card in their possession when parking to redeem the UPark Accessibility Pass discount.

AFL Locker Room and Bunker Experience Terms and Conditions

1. These are the Terms and Conditions for the UPark FIVEAA Locker Room Experience and The Gage Road Brewing Co Bunker Experience
2. The promoter is City of Adelaide, 25 Pirie Street, Adelaide, SA, 5000. ABN 20 903 762 572
3. To enter this Competition, participants must pre-book UPark parking online, prior to select Port Adelaide Football Club and Adelaide Football Club home matches during the 2024 Toyota AFL Premiership Season.
4. Pre-booking UPark parking online, prior to select Port Adelaide Football Club and Adelaide Football Club home matches during the 2024 Toyota AFL Premiership Season, automatically enters you into the competition.
5. In order to be eligible to enter the Competition, entrants must:

1. be aged 18 years or older
2. be a South Australian resident. (“Eligible Entrant”)

1. One entry is permitted per email address, and each entry will have an equal chance of winning.
2. For Port Adelaide Football Club Round 15 (Saturday 22^nd June 2024), the Competition and Promotion period opens Thursday 4th April 2024 and closes at 5pm on Tuesday 18th June 2024.
3. For Port Adelaide Football Club Round 21 the Competition and Promotion period will be advised once the date and time are confirmed by Port Adelaide Football Club.
4. The prize pool consists of 2 x double passes (2 x winners) to the Port Adelaide FIVEAA Locker Room experience, view benefits here.
5. For Adelaide Football Club Round 6 (Friday 19 April 2024), the Competition and Promotion period opens Thursday 4th April 2024 and closes at 5pm on Tuesday 16th April 2024.
6. For Adelaide Football Club Round 9 (Sunday 12 May 2024), the Competition and Promotion period opens Thursday 4th April 2024 and closes at 5pm on Tuesday 7th May 2024.
7. For Adelaide Football Club Round 18 (Saturday 13 July 2024) the Competition and Promotion period opens Thursday 4th April 2024 and closes at 5pm on Thursday 11th July 2024.
8. For Adelaide Football Club Round 21 (Sunday 3 August 2024) the Competition and Promotion period opens Thursday 4th April and closes at 5pm on Thursday 1st August 2024.
9. The prize pool consists of 1 x double pass to Gage Roads Brewing Co Bunker experience, view benefits here.
10. The prize is not redeemable for cash.
11. The winner will be selected at random by the City of Adelaide. The draw will be performed using a computer generated process, and will take place at 9am on the Thursday prior to selected Port Adelaide Football Club and Adelaide Football Club home matches during the 2024 Toyota AFL Premiership Season.
12. The winner will be notified by the City of Adelaide via phone number or the email address by which they entered the Competition.
13. If the winner does not respond by 2pm on the day after they have been notified, or is unable to accept the prize, another winner will be drawn from the Eligible Entrants. The prize will be redrawn using a random computer process.
14. Upon confirmation with the winner, City of Adelaide will distribute the prize.
15. Decisions made in relation to any aspect of this Competition are final and no further correspondence will be entered into.
16. City of Adelaide staff and their immediate families are not eligible to enter the Competition.
17. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. As an entrant, you completely release Facebook and Instagram.
18. City of Adelaide makes no representation, expressly or implied, as to the quality, reliability or suitability of the prizes and expressly disclaims any liability. Any problems associated with the prizes should be brought to the attention of the respective supplier of the service.
19. Each winner and their guest as applicable agree to comply with the terms and conditions applicable to the issue and use of tickets from the ticket provider.
20. By entering into this Competition the entrants acknowledge and agree that the personal information they provide may be used by City of Adelaide for future marketing purposes.
21. Should the prize become unavailable due to the COVID 19 pandemic, City of Adelaide will use its best endeavours to provide the winner/s with an alternative prize.
22. Entry into the Competition is deemed acceptance of these Terms and Conditions. Terms and Conditions are subject to change without notice.