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Online Booking

You can park in any available casual parking space in the car park. The usual conditions of entry apply and you cannot park in reserved parking bays, or disabled parking bays (without the relevant permits). If you require further information on where to park, please refer to the Conditions of Entry.

Please check your selected date and times and retry your search.

  • Please note that you cannot make a booking less than 30 minutes before the selected entry time at the car park.
  • Check the product details to confirm that the product you are trying to book is offered on the day and at the car park you selected. Further information on the parking options is available on the UPark website.
  • Try selecting an alternative time or car park to see if another option is available that meets your needs.

We try to provide as many parking options as possible via the online service, however, we cannot always offer all of our parking services as a pre-booked product.

UPark does not charge an extra fee to recover the cost of processing your online booking.

Bookings can be made up to 30 minutes prior to your selected entry time. Please note that the deadline to cancel or amend a booking is up to 1 hour prior to booked entry time.

You can place an online booking up to 3 months ahead.

Bookings can be cancelled up to 1 hour before the booked entry time for a full refund. Or you can amend your booking up to 1 hour before the booked entry time. You may not cancel or amend an online booking reservation after this time.

To cancel or change your online booking reservation, you can login to your Account via the UPark website and use the ‘Manage my Booking’ function to cancel or change your booking. Please note that the booking amendment process will cancel your original booking and refund the parking charge. You can then enter and submit your revised booking request and payme

For single entry/exit products you may cancel your booking up to 1 hour prior to the booked arrival time at the car park and receive a refund.

For multiple entry/exit products, e.g. Early Bird Mon–Fri, you may only cancel your booking (and receive a refund) up to 1 hour prior to the first booked arrival time. Once you have entered on the Monday, you cannot cancel any of the following days.

If you do not cancel your booking within this timeframe, and do not use your booking for any reason, you will not be entitled to a refund.

If your contact or other details change, you can update your account information via the UPark website. Login to your account using your username and password and make the changes.  If you have forgotten your password, a service is available on the page to assist you.

Your nominated credit card is used to identify and redeem your booking when you enter the car park. The UPark systems cannot recognise overlapping bookings in the same car park using the same entry credit card.  However, if the bookings do not overlap (entry and exit times of the first booking are prior to the entry time of the second booking), the car park entry system can manage the transactions. Please note that the online system may accept an overlapping booking in some instances, however, you may experience difficulty when attempting to enter the car park for the second booking with the same nominated entry credit card. You can book and pay by credit card and nominate a different credit card for entry to the car park. This may assist you to avoid any potential issues with overlapping bookings.

If you have a question about your booking, you can contact our Customer Service Team by phone on (08) 8203 7203 between 8.30 am – 5.30 pm Monday to Friday or email city@cityofadelaide.com.au.

If you need assistance with your booking at the time of entry or exit at the car park, please press the help button "i" on the ticket machine to speak with our Control Room staff. Don’t forget that you can check, cancel or change your online booking reservation via the UPark website. Login to your Account and use the ‘Manage my Booking’ function for this purpose. Please note that you can only amend or cancel your booking up to 1 hour before the booked arrival time.

Simply wave over the contactless reader or insert your nominated credit card into the manual reader on arrival at the car park (please do not take a car park ticket). The UPark car park system will recognise your booking and grant entry to the car park.

Important notes:

  • Please ensure that you enter the car park using the entry credit card that you nominated via your online booking. If you use a different credit card to that nominated, the online booking will not be recognised. Instead, you will be identified as a casual parker that is using our ‘ticketless parking’ option, where customers use their credit card to enter and pay. The standard parking rates for the car park will apply.
  • It is important that you enter the correct car park at the correct time to redeem your online booking in accordance with the terms and conditions. If you use your credit card to enter at a different car park or time to that booked, the online booking will not be recognised.
  • If you arrive slightly earlier than your booked entry time, the UPark 30 minute grace period means that you can still enter the car park to redeem your booking, so long as you have booked more than 1 hour before your booked entry. Generally, a grace period applies to Online Booking products with no additional charges in case you enter or exit the car park earlier or later than your booked times for any reason. The grace periods may vary depending on the product and car park you have booked and you should refer to your Booking Confirmation for details.
  • See also: “If I book online which spaces are available to me to park?”

No. Your nominated entry credit card will permit a single entry and exit of the car park to redeem your booking on the relevant date. If you did exit the car park prior to the booked time, you will be deemed to have completed your booked reservation. If you then re-enter the car park (even if this is within the time of the original booking), your second entry will be recognised as a casual ticketless parking visit and you will be charged at the standard car park price.

Generally, a grace period applies to Online Bookings, with no additional charges, in case you enter or exit the car park slightly earlier or later than your booked times for any reason.

The grace periods may vary depending on the product and car park you have booked and you should refer to the link from product descriptions on UPark page.The standard grace period is 60 minutes from the booked exit time with no additional charges unless the exit time for the booking is midnight/the closing time of the car park for that day.

If you stay longer than your booked exit time and exceed the relevant grace period you will be charged for the extra parking period at the standard casual rates for the car park. The additional price is charged to your credit card when you exit the car park.

Generally, a grace period applies to Online Bookings with no additional charges in case you enter or exit the car park slightly earlier or later than your booked times for any reason.

However, the grace periods may vary depending on the product and car park you have booked and you should refer to the link from product descriptions on booking page. If you arrive earlier than your booked arrival time:

  • Generally the grace period is 30 minutes before your booked entry time, the grace period will not apply if you complete your booking less than 1 hour before the booking entry time. You can enter the car park within this grace period with no additional charges.
  • IMPORTANT: If you arrive earlier than the relevant grace period prior to your booked entry time and enter the car park using your nominated entry credit card, your online booking will be voided.
  • If so, on entering the car park using your nominated credit card, you will be identified as a casual parker that is using our ‘ticketless parking’ option, where customers use their credit card to enter and pay on exit. The standard parking rates for the car park will apply and the online booking will not be recognised.
  • Note: If you wish to use the UPark car park for casual parking on the same day as your later online booking, you can do so provided that you enter and exit for the casual parking stay prior to the entry time and the grace period of the subsequent online booking. The system will not void the online booking and you can return to redeem it at the booked arrival time.

To enter the car park to redeem your online booking, you will need the nominated entry credit card. If you enter the car park using a different credit card or if you take a ticket at entry, the standard parking rates for the car park will apply and the online booking will not be recognised.

For assistance, press the help button “i” located on the bottom right hand side of the entry machine which directs you to the UPark Control Room. Please provide them with the details of your booking to help them assist. If you have been issued with a replacement card and it is more than 1 hour before your booking you can go to manage bookings and redo your booking with the new card details

For assistance, press the help button “i” located on the bottom right hand side of the entry machine which directs you to the UPark Control Room. Please provide them with the details of your booking to help them assist.

For assistance, press the help button “i” located on the bottom right hand side of the exit machine which directs you to the UPark Control Room. Please provide them with the details of your booking to help them assist.

For assistance, press the help button “i” located on the bottom right hand side of the exit machine which directs you to the UPark Control Room. Please provide them with the details of your booking to help them assist.

It is important that you enter the car park using the entry credit card that you nominated via your online booking. If you take a ticket instead, the booking will not be recognised and you will be identified as a casual parker. Upon exit please press the help button “i” for assistance.

It is important that you enter the correct car park at the correct time to redeem your online booking in accordance with the terms and conditions. If you enter a car park other than the one booked, your booking will not be recognised and you will be identified as a casual parker.

Check your time of exit. In the event that you have overstayed your booking, additional rates will be charged for the extra parking period at the standard casual rates for the car park.

If you have not followed the correct process at the car park to redeem your booking, the UPark car park system may not recognise the booking and you will be identified as a casual park

Where there is a price comparison displayed, the struck-out price is the standard parking rate payable – for the maximum period available – for the product selected.

If you book for a shorter time, the struck-through price may not reflect the standard parking rate payable for these times.

More information on the our prices can be found on the UPark website under Car Parks or Prices.

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General Parking Information

Press the lost ticket button locacted at the bottom of the display screen, pay the lost ticket fee (daily maximum) and your new ticket will be issued from the pay station.

Contact us on 8203 7203 and someone from our security team will come open the exit for you. Please note that there will be a fee charged for this extra service.

Reinsert your ticket into the machine and it will print your receipt. If you have any problems push the help button "i" for assistance.

Push cancel and enter your card again. If that does not work push the help button "i" for assistance.

Yes, insert your ticket which then will display your parking rate. Pay the amount you want with cash, then press the cancel button – your ticket will be credited the amount you have just paid. reinsert your ticket and the remaining price will be displayed, complete the transaction using your credit card.

First check you have returned to the correct car park. If the card is for the car park you are in push the help button "i" and the staff in Central Control room will assist you.

Push the help button "i" and talk to the Central Control Room staff. If you have left the car park before you realise, call the Customer Centre on 8203 7203 and they will take your details for a follow up. Please keep receipts or note of the time you paid and the price so we can investigate for you.

Yes, online, night specials and other products available online at UPark Rundle and UPark Topham.

Reserved parking is great value for anyone who needs to come and go during the day. You can get back into the car park at any time and your bay will be free. If you work unusual hours, reserved parking gives you 24/7 access so you have no worries about getting back before it closes or waiting for it to open. UPark has 6 car parks that provide reserved parking, do your sums and see if it will suit you.

The accessibility pass will not work if your permit has expired or if you have used it more than 52 times in the year or it’s damaged or faulty. Push the help button "i" for assistance and follow up with a call to the Customer Centre on 8203 7203 to see what the problem could be.

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Grace Periods

Grace Period Entry

30 minutes before your booking or car park open whichever comes first and 30 minutes after your booking, the grace period will not apply if you complete your booking less than 1 hour before the booking entry timeNote: Entry prior to the grace period will void your booking and casual rates will apply.

Grace Period Exit

60 minutes after your booking or midnight/car park close whichever comes first. (Chek details of product for times for that car park)Note: Exit after the grace period or car park close will incur additional casual rates.

Grace Period Entry

30 minutes before your booking entry time, the grace period will not apply if you complete your booking less than 1 hour before the booking entry time & there is no late entry cut off.

Note: Entry prior to the grace period will void your booking and casual rates will apply.

Grace Period Exit

60 minutes after your booking or midnight/close whichever comes first.(check details of product for times for that car park)Note: Exit after the grace period or midnight will incur additional casual rates.

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AFL Parking


AFL Season Parking

Not with the season parking pass.

However, you can be individual games on an ad hoc basis, using our casual football parking rates.

Yes. Once payment is made the system will only be looking for the numbers on your card, not validating with the bank.

Please get in contact with us via 08 8203 7203.

If you still have the card in your possession you can stil use it to enter and exit as the system will only be looking for the numbers of your card not validating it with the bank. Otherwise contact the UPark Team by calling 82037203 to make arrangements for your entry and exit for the remainder of the season.

No. The product only allows one entry per game day up to 2.5 hours before the game starts. If you enter before that the system will not recognise your booking and will charge you casual rates.

No. You get a space guaranteed in the car park for you but you park in a casual parking space.

If you provide them with the nominated credit card nominated while booking you may let others use your parking.

Bookings may be cancelled before the first listed match as per booking terms and conditions.

AFL Casual Parking

No you get a space guaranteed in the car park for you but you park in a casual parking space.

Yes anyone may use your access card.

Yes you may enter anytime during car park hours on any of the match days for your team.

The passes cannot be cancelled however anyone can use it during the season.